Broker Support Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding customer support to agents, associations, and insurance carriers.

• Build and maintain positive, professional relationships with agents, associations, and insurance providers.

• Address phone and email inquiries swiftly and professionally.

• Take on additional responsibilities related to the Broker Support role as directed by your immediate supervisor.

• Suggest improvements for processes and technology to enhance efficiency.

• Keep the department’s process manual up to date and accurate.

⛳️ Requirements

• Prior experience in office administration is essential.

• Ability to effectively manage tight deadlines and multiple priorities.

• Strong problem-solving and investigative capabilities.

• Dependable, trustworthy, proactive, with a strong sense of ownership and initiative.

• Outstanding verbal and written communication abilities.

• High attention to detail and accuracy.

• Excellent time management and organizational skills.

• Friendly and professional in conveying difficult information through in-person, phone, and email interactions.

• Proficient computer skills with the ability to learn new systems quickly.

• Capacity to navigate stressful situations with a positive, proactive demeanor.

• Must live and be authorized to work in the United States.

🏝️ Benefits

• Competitive salary along with a comprehensive total rewards package.

• 401(K) retirement plan.

• Group benefits including health, vision, dental, and short-term disability coverage.

• Access to mental health support services.

• Employee Assistance Program.

• Continuous training and development opportunities to enhance your skills.