Brand & Community Operations VA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee daily community interactions on Instagram and TikTok.

• Address comments, direct messages, reviews, and brand mentions.

• Organize and manage the user-generated content (UGC) and asset library.

• Monitor content performance and compile weekly reports.

• Assist in sourcing and reaching out to athletes and influencers.

• Support the administration and reporting of the affiliate program.

• Maintain databases for athletes and race schedules.

• Collect customer insights and create monthly summaries.

• Provide occasional backup support for customer operations.

⛳️ Requirements

• Minimum of 3 years of experience in roles such as Virtual Assistant, Ecommerce Assistant, Community Manager, or equivalent.

• Strong written English proficiency and communication abilities.

• Exceptional attention to detail and superior organizational skills.

• Familiarity with social media platforms, Shopify, Google Drive, and project management software.

• Dependable, proactive, and capable of working autonomously.

• A passion for running, fitness, sports, or community-focused brands is a plus.

🏝️ Benefits

• Flexible and remote working arrangements.

• 20 hours of work per week.

• Direct interaction with the founder and leadership team.

• True ownership of impactful projects.

• Opportunities for growth within a rapidly scaling international brand.

• Discretionary bonuses; not a 13th-month salary.

• Referral Bonus of 70 AUD for each successful hire (third mark with the client).

• Dedicated customer support manager.

• Enjoyable workplace culture.

• Support from HR, Tax, and other specialized departments.

• 10 Paid Annual Leave days; 9 Paid Australian Holidays (for regular employees only).

• 1 Birthday Leave.

• Company outings for long-term employees (after 6 months).

• Paid training opportunities.

• 100% Work-From-Home arrangement.

• BIR compliance as a contractor (required to submit any government-required contributions).