Branch Operations Supervisor – Commercial Insurance

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Oversee the direct management of the Account Team personnel, including task delegation and workflow management.

• Monitor and enhance employee performance.

• Handle scheduling, human resource responsibilities, staffing, training, staff development, communication, and support.

• Ensure adherence to processes, policies, and procedures.

• Manage the Account Management team, track their performance, and provide coaching.

• Guarantee compliance with HR processes and policies.

• Administer staff time-off calendars to maintain service continuity.

• Ensure adequate staffing levels and suggest necessary adjustments.

• Participate in interviewing candidates and making hiring suggestions.

• Prepare and present performance evaluations.

• Offer coaching, consultation, and training to staff.

• Foster the growth and development of team members.

• Cultivate future leaders for branch operations.

• Advocate for IOA culture and enhance employee engagement.

• Identify performance deficiencies and take corrective actions.

• Monitor and analyze performance metrics.

• Maintain open communication with leadership.

• Develop and ensure adherence to core operational processes.

• Implement and uphold company policies.

• Maintain a high level of technical proficiency and industry knowledge.

• Continuously enhance management and leadership skills.

• Build and sustain positive, productive relationships with IOA leadership, peers, colleagues, and employees.

⛳️ Requirements

• Minimum of 5 years of industry experience with extensive and diverse industry knowledge.

• At least 3 years of leadership experience.

• All necessary active property & casualty (P&C) licenses.

• Exceptional communication and personnel management abilities.

• Proficient in MS Office (Outlook, Word, Excel).

• High School Diploma or equivalent qualification.

🏝️ Benefits

• Competitive salaries along with bonus opportunities.

• Company-sponsored health insurance.

• Paid holidays, vacations, and sick leave.

• 401K plan with employer matching.

• Opportunities for professional development and career advancement.

• A respectful culture that promotes work/family life balance.

• Commitment to community service.

• Supportive colleagues and a fulfilling work environment.