Branch Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service by engaging with borrowers to help them comprehend loan programs, associated costs, and relevant loan documentation.

• Examine and audit income, assets, run DU, and verify credit documentation within the mortgage file to ensure the stability of the loan.

• Review mortgage loan disclosure packages and provide them to borrowers, which includes but is not limited to rate disclosure and re-disclosure packages.

• Assist in managing a pipeline that includes Conventional, FHA, VA, and USDA loans, as well as 203k, Jumbo, and reverse mortgage products.

• Ensure that the loan structure offers the optimal program based on the borrower’s financial situation.

• Check the file for any missing documentation that would best support loan approval.

• Communicate loan programs and associated costs with borrowers (License required for this responsibility).

• Pre-underwrite items to facilitate loan approval (paystubs, credit reports, W2s, bank statements, court orders, etc.).

• Input data for disclosures, present information, and configure the loan to best suit the borrower’s requirements.

⛳️ Requirements

• Bachelor's degree and/or a comparable combination of education and experience.

• 3-5 years of experience in residential mortgage processing.

• Familiarity with Encompass LOS is preferred.

• Previous underwriting or processing experience is an advantage.

• Understanding of RESPA guidelines and all mortgage and consumer regulations.

• Proficient in DU, LP, Microsoft Outlook, and Windows.

• Strong math and analytical skills.

• Excellent communication abilities.

• Outstanding prioritization and time management skills to meet deadlines.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401K

• Company-provided short-term disability

• Employee assistance program

• Wellness program