Branch Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide assistance in the daily operations of the Branch Office and support Branch Manager(s).

• Collaborate with the Sales team, referrals, and/or patients to collect any missing documentation or information needed to comply with insurance regulations.

• Respond to customer phone calls to deliver introductory information to new clients.

• Identify the quickest and most efficient methods to address customer inquiries.

• Resolve common issues related to products or services.

• Work alongside the branch team and other departments to find suitable solutions.

• Elevate inquiries and concerns when necessary.

• Execute various processing tasks for the Branch as needed, including handling intakes.

• Review ACIS screens to provide assistance to customers.

• Confirm delivery appointments, verify insurance, and secure equipment authorization based on payor guidelines.

• Complete tasks in processing tools, oversee faxes, and perform data entry document triage.

• Conduct post-delivery work order confirmations and data entry.

• Make initial outbound calls, faxes, and SMS texts to patients and referrals upon receipt of orders.

• Manage requests for audit/documentation purposes.

• Assist with scheduling patient deliveries and pickups of equipment.

• Regularly perform filing and faxing of records.

• May conduct outbound customer satisfaction calls to patients and referrals.

• Order inventory or office supplies as needed.

• Carry out additional duties as required.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• A minimum of two years of relevant experience in an office setting is preferred.

• Strong organizational skills are essential.

• Excellent customer relations and problem-solving abilities.

• Proficient phone communication skills.

• Strong interpersonal and teamwork capabilities.

• Ability to effectively manage multiple tasks simultaneously.

• Competence in communicating effectively via phone using electronic technology software.

• Computer Skills: Proficient in Microsoft Office programs.

• Basic skills in printing, faxing, and scanning.

• Familiarity with DOT/FDA Regulations is preferred.

• Bilingual abilities (reading, writing, and verbal) are preferred.

🏝️ Benefits

• Coverage for medical, dental, and vision care.

• Paid time off program.

• Participation in a 401(k) Plan.

• Flexible Spending Accounts available.

• Basic life insurance provided.

• Coverage for short-term and long-term disability.

• Accident insurance is offered.

• Access to the Teammate Assistance Program.

• Paid parental leave benefits.

• Domestic partner benefits included.

• Programs focused on mental, physical, and financial well-being.