BPO Manager

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee and manage all documentation related to BPO, including Master Service Agreements (MSAs), Statements of Work (SOWs), Work Orders, and onboarding/offboarding forms.

• Facilitate the flow of documents among Legal, Finance, HR, and vendor teams.

• Ensure that internal trackers and databases (such as Confluence, Jira, or shared Excel files) are updated in a timely manner.

• Confirm that all necessary paperwork is finalized before onboarding or contract renewals.

• Serve as the initial point of contact for business owners submitting BPO requests.

• Gather, assess, and validate incoming requests to ensure they contain essential information (e.g., number of FTEs, start date, job description, time zone overlap, skill set requirements).

• Direct validated requests to the relevant internal approvers (Finance, Procurement, Legal, HR).

• Coordinate with business customers and vendors to ensure effective communication and timely updates regarding request status.

• Assist with the onboarding and offboarding processes for BPO employees in collaboration with IT and HR.

• Keep current records of vendor performance, project milestones, and billing cycles.

• Aid in creating reports and summaries for management regarding BPO headcount, budget utilization, and vendor performance KPIs.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.

• Over 2 years of experience in administrative operations, vendor management, or shared services.

• Excellent organizational and communication skills with a keen attention to detail.

• Capability to manage multiple requests concurrently while maintaining clear documentation.

• Proficient in Microsoft Excel/Google Sheets, Confluence, and Jira (or similar platforms).

• Experience collaborating with international teams or outsourcing vendors is advantageous.

🏝️ Benefits

• Xometry is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity