BOT Development Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and uphold BOT systems for Audiocare.

• Work in tandem with cross-functional teams to identify issues and enhance performance.

• Leverage AWS services to create cloud-based solutions.

• Execute API integrations and oversee data management flows.

• Perform testing and debugging on BOT functionalities.

⛳️ Requirements

• Expertise in the AWS Platform.

• Knowledge at the AWS Solutions Architect level (minimum Associate; preferred Professional).

• Familiarity with core compute/storage services: EC2, Lambda, S3, ECS/EKS (if containerized workloads are relevant).

• Networking skills: VPC design, Transit Gateway, Direct Connect, Site-to-Site VPN, security groups/NACLs, Route 53.

• Experience with streaming/data services: Kinesis Data Streams, Kinesis Firehose (for call/event data pipelines from Genesys).

• Proficiency in API Gateway (both REST and/or WebSocket APIs), including throttling, usage plans, and request/response transformations.

• Capable of designing IAM policies (roles, resource-based policies, cross-account access) directly relevant to the deny-policy issue encountered.

• Knowledge in certificate management: ACM (AWS Certificate Manager), mutual TLS (mTLS) configuration for API Gateway and Lambda, private CA if necessary.

• Experience with CloudWatch, CloudTrail, and X-Ray for observability and troubleshooting of distributed integrations.

• Proficient in Infrastructure as Code: CloudFormation or Terraform (with Terraform increasingly becoming the industry standard for multi-account AWS environments).

• Strong programming/development skills in Python — working with Lambda functions, data transformation, and API clients/servers.

• Skills in JavaScript/Node.js — for Lambda functions and potentially frontend/widget integrations with custom UI components.

• Understanding of RESTful API design and consumption (experience with OpenAPI/Swagger specifications is a plus).

• Background in SOAP/XML integration — interpreting WSDL, XML parsing, and transformation.

• Familiarity with API authentication patterns: OAuth 2.0, API keys, mTLS client certificates.

• Experience in designing and building middleware/integration layers between SaaS platforms and internal enterprise systems.

• Knowledge of event-driven architecture patterns, queues, and event buses — relevant experience with SQS/SNS/EventBridge.

• Capability to translate between REST and SOAP paradigms.

• Understanding of API gateway patterns for integrating legacy systems.

• Proficiency in data transformation/mapping between different schemas (contact center data models compared to internal system data models).

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• Collaborative and innovative work environment.