Bookkeeping Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Participate in product demonstrations alongside our Account Executives.

• Act as the subject matter expert in bookkeeping and accounting during customer meetings.

• Address accounting, reconciliation, and workflow-related inquiries from prospects.

• Assist prospects in understanding how to address their accounting and operational challenges.

• Support customers in troubleshooting and resolving product-related issues.

• Investigate accounting discrepancies and reconciliation issues.

• Collaborate closely with our Product and Engineering teams to address complex customer inquiries.

• Ensure clear and professional communication with customers.

• Aid in onboarding and training new customers.

• Advise customers on accounting best practices and workflow optimization.

• Develop and maintain support documentation and knowledge base content.

• Offer feedback to our Product team based on customer needs and requests.

• Carry out additional duties related to the position as assigned.

⛳️ Requirements

• Proficient in English (both written and spoken).

• Exceptional communication and problem-solving abilities.

• Over 3 years of experience in bookkeeping, accounting, or financial operations.

• Strong grasp of accounting principles and best practices in bookkeeping.

• Experience with QuickBooks Online.

• Capability to simplify complex accounting concepts for customers.

• Comfortable engaging directly with customers in meetings and support interactions.

• E-commerce accounting experience is preferred.

• Familiarity with Amazon, Walmart, Shopify, or marketplace sellers is preferred.

• Background in customer support, consulting, implementation, or training roles is preferred.

• Knowledge of software integrations and data troubleshooting is preferred.

• Excellent attention to detail and ability to manage multiple tasks in a fast-paced environment.

• Quick learner of new systems, software, and workflows.

• Proficient with Microsoft Office (Word, Excel, Outlook) and standard business tools (email, spreadsheets, document management).

• Innovative thinker, adaptable, reliable, self-driven, and confident.

• Positive attitude with a willingness to learn and adapt quickly.

• Capable of understanding and following established processes with minimal supervision.

• Available to work during U.S. Eastern Time (New York) business hours and flexible to business needs.

• Interested in long-term career opportunities.

• Must have a reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

🏝️ Benefits

• 100% remote work.

• Excellent work environment with opportunities for growth.