Bond Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a team of Bond Specialists by providing direction, training, and constructive feedback.

• Set performance standards, track results, and ensure accountability among team members regarding operational, compliance, quality, and service objectives.

• Oversee workloads and resources to guarantee the timely, accurate, and compliant processing of bonds, powers of attorney (POAs), and related documentation.

• Stay informed about customs regulations, bond requirements, importer identity verification standards, POA requirements, and regulatory obligations.

• Create, implement, and maintain policies, procedures, and internal controls.

• Review and authorize POA intake documentation, powers of attorney, and accompanying documentation.

• Assess and approve enhanced due diligence documentation for nonresident importers of record.

• Supervise business legitimacy assessments, importer identity verification, and restricted party screening.

• Conduct audits and quality assessments of bonds, POAs, importer verification, and recordkeeping practices.

• Track productivity, quality, and service metrics to enhance operational efficiency.

• Act as an escalation point for clients and address complex issues.

• Manage relationships with surety providers and external partners.

• Coordinate POA renewals to ensure timely compliance and seamless client service.

⛳️ Requirements

• Active U.S. Customs Broker License is required.

• A Bachelor's degree in Business, Logistics, Supply Chain Management, International Trade, Customs Compliance, or a related field is preferred; equivalent experience may be accepted.

• At least 5 years of experience in customs brokerage, trade compliance, bond administration, or a similar regulatory environment.

• A minimum of 2 years of experience in a leadership, supervisory, or management role within a compliance-focused operational setting.

• Strong understanding of U.S. Customs and Border Protection regulations, powers of attorney, importer identity verification, bond administration, and recordkeeping practices.

• Experience in interpreting and applying regulatory requirements while balancing operational and customer service priorities.

• Proficiency in customs brokerage systems, Microsoft Office, and document management platforms.

• Experience in supervising bond, POA, compliance, or brokerage operations teams is preferred.

• Knowledge of nonresident importer requirements and enhanced due diligence processes is preferred.

• Familiarity with working alongside surety companies and the bond underwriting process is preferred.

• Experience in leading audits, quality assurance reviews, process improvements, or compliance initiatives is preferred.

• Proven capability to lead, coach, motivate, and develop team members.

• Strong leadership, interpersonal, communication, analytical, auditing, problem-solving, organizational, and time-management skills.

• Ability to interpret regulations, evaluate risk, make informed business decisions, manage escalated client concerns, maintain confidentiality, and handle multiple priorities.

🏝️ Benefits

• Remote work arrangement.

• Competitive and equitable compensation; pay may vary based on regional market compensation rates.

• Reasonable accommodations for individuals with disabilities.