Bodily Injury Adjuster – Represented, Moderate/Complex

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct investigations into automobile accidents that involve either single or multiple vehicles, specifically focusing on instances of property damage and/or bodily injury that may include attorneys or litigation.

• Evaluate coverage, liability, and damages associated with claims.

• Deliver exceptional customer service through various communication channels including voice calls, email, and text messaging.

• Utilize innovative platforms and tools to facilitate fair and prompt injury settlements.

• Manage a substantial caseload of pending claims.

• Investigate casualty claims through comprehensive damage assessments and policy interpretation.

• Interact with customers via phone, email, and video conferencing.

• Review and negotiate settlements with customers, vendors, third-party carriers, and claimants.

• Implement legal and industry-standard methodologies for claim handling.

• Employ estimate tools, job aids, and settlement platforms effectively.

• Ensure accurate and timely documentation of claims within the claims system.

• Safeguard the financial interests of the company by adhering to policy agreements during execution.

⛳️ Requirements

• Prior experience in handling represented third-party casualty claims is required.

• Experience in claims from Ohio or Connecticut is highly preferred.

• Preferred experience of 2–5 years in managing moderate to complex bodily injury claims.

• Strong communication skills, particularly over the phone.

• Capability to work independently and remotely while effectively managing time.

• Understanding of insurance policies, coverage, liability assessment, and state regulations.

• Strong analytical and problem-solving abilities.

• Familiarity with tools and platforms used for claims evaluation.

• Proficiency in Microsoft Office Suite is a plus.

• Candidates must reside in the Eastern or Central Time Zones.

• May need to obtain an adjuster and/or appraiser license within 60 days of hiring.

• Must undergo a background investigation.

• Reliable internet connection with minimum speeds of 50 MB download and 5 MB upload is required.

• A dedicated, private workspace that is free from distractions, equipped with suitable desk and seating is necessary.

• This position is not available to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

• Allstate does not typically sponsor employment-based visas for this role.

🏝️ Benefits

• Competitive salary with opportunities for continuous professional development and career growth.

• Flexible scheduling options.

• A time-off policy that promotes a healthy work/life balance.

• Initial and ongoing training provided.

• 401K/pension plan.

• Educational reimbursement program.

• Programs designed to assist in balancing work commitments with personal life.

• Comprehensive benefits package available from Day 1 of employment.

• Complete technology setup including a laptop, monitors, headset, keyboard, and mouse.

• Monthly reimbursement for connectivity to help cover internet expenses.

• A potential $1000 Licensing Sign-on Bonus for candidates with applicable active licenses.