BMS/OT Technology Support Specialist

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Deliver hands-on technical expertise to assist with building technology operations for designated client accounts

• Support the complete range of building technology assets, which includes BMS supervisory controllers, HVAC interface devices, and the necessary computing infrastructure

• Identify vulnerabilities in BMS/OT connected assets and formulate and validate remediation strategies

• Conduct software version testing, establish and validate baselines, and implement patching across BMS supervisory devices, HVAC controllers, and applications

• Roll out approved software updates and address issues that arise post-deployment

• Renew and manage certificates for BMS devices, HVAC controllers, and associated server infrastructure

• Assist with initiatives aimed at certificate automation

• Review and confirm device onboarding and offboarding across various networks

• Facilitate OT product onboarding through lab testing, proof-of-concept validation, documentation, and asset scanning

• Diagnose and restore BMS systems and services; review alerts and coordinate incident triage and resolution

• Monitor servers and storage, oversee application backups, and facilitate hardware replacements

• Address support requests from facility teams, property managers, and facility management partners

• Manage the health, stability, security, and compliance of BMS applications

• Oversee the application lifecycle from onboarding to retirement and decommissioning

• Act as the primary Subject Matter Expert (SME) for application support, governance, enhancements, and risk management

• Manage vendor relationships for application maintenance and upgrades

• Support BMS controls cutovers, system startups, and the establishment of new user groups for construction and retrofit projects

• Collaborate closely with the Building Technology Coordinator and Operational Technology team

⛳️ Requirements

• Bachelor's degree in Information Technology, Technical Management, or a related technical field; equivalent professional experience may substitute for formal education

• Over 5 years of hands-on experience with BMS

• Expert-level knowledge of the Niagara Framework, including Tridium JACE/JENEsys

• Proficient in OT network infrastructure, including VLANs, LAN segmentation, DHCP/DNS, switch management, firewall rules, and secure remote access (VPN, ZTNA)

• Experience in identifying vulnerabilities and managing patches for OT/BMS assets

• Familiarity with tools such as Qualys, Tenable, or Phosphorus.io

• Comprehensive experience with the full software release lifecycle: testing, baselining, deployment, and troubleshooting

• Skilled in PKI certificate lifecycle management for building control systems and supporting servers

• Knowledge of compute infrastructure operations, including server monitoring, backup management, and disaster recovery testing

• Experience serving as a technical SME for BMS or OT application ownership, compliance, and lifecycle governance

• Proficient in submitting and tracking technology change requests in ServiceNow or similar ITSM platforms

• Familiar with OT/IoT security frameworks such as NIST SP 800-82

• Capable of navigating enterprise IT governance environments where OT/BMS intersects with corporate IT security policies

• Self-sufficient and able to manage independently

• Ability to communicate technical findings in a manner that is actionable for non-technical stakeholders

• Collaborative and vendor-neutral approach when working with integrators, contractors, and managed service providers

• Must have authorization to work in the United States without sponsorship

• Preferred: Certifications such as Tridium Niagara, GICSP, CompTIA Security+, or equivalent

• Preferred: Experience with OT-specific asset discovery and vulnerability management platforms, preferably Phosphorus.io

• Preferred: Background in financial services or regulated enterprise real estate sectors

🏝️ Benefits

• 401(k) plan with matching contributions from the company

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

• Supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional well-being

• Reasonable accommodations for individuals with disabilities