BizOps Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assume complete responsibility for our intricate operational processes, encompassing everything from initial planning and scheduling to final execution.

• Facilitate cross-functional collaboration and act as the primary point of contact for both internal (Development, QA, Product) and external stakeholders.

• Design, maintain, and enhance tools and scripts using SQL, shell, and Python to automate data verification, environment settings, and other manual tasks within operational runbooks.

• Oversee and manage all process documentation, including runbooks, playscripts, and timeline templates, ensuring they are precise, current, and easily navigable for the team.

• Actively monitor the execution of operational runs in real-time, troubleshoot issues as they occur, and offer technical assistance to both internal and external teams.

• Conduct thorough data analysis and create reports to assess process performance, pinpoint bottlenecks, and guide strategic decisions for process enhancement.

• Create tools and utilities to automate various elements of our operational procedures, ranging from simple SQL data checks to extensive Jenkins jobs and intricate analysis & reporting tools.

• Coordinate and manage the execution of operational processes with both internal and external teams.

• Provide regular updates to stakeholders internally and externally.

• Propel continuous improvements of operational processes through a mix of retrospectives, analysis, automation, and corrective actions.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or an equivalent level of practical experience.

• Over 5 years of experience in a technical operations, QA, DevOps, or similar capacity.

• Expertise in SQL, including experience with complex queries and data manipulation.

• Strong scripting capabilities (e.g., Python / shell) for automation and tool development.

• Exceptional analytical and problem-solving skills along with a proactive approach to identifying and resolving issues.

• Excellent verbal and written communication skills, along with strong interpersonal abilities, enabling effective coordination with diverse teams.

• Proven experience managing complex, multi-step processes with multiple dependencies (preferred).

• Familiarity with project management methodologies or tools (e.g., Jira, Asana) (preferred).

• Experience with monitoring and alerting tools (e.g., Splunk, Grafana) (preferred).

• Previous experience in a customer-facing or customer-support role (preferred).

🏝️ Benefits

• Health, Dental, Life, Disability, and Vision insurance.

• Healthcare spending or reimbursement accounts (HSA/FSA).

• Retirement benefits (401k).

• Paid time off.

• Holidays: 13 paid days per year.

• Education assistance or tuition reimbursement.

• Employee discounts for Gym memberships & commuting/travel assistance.