Biometrics Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage around 35-50 incoming phone calls daily.

• Take clear and precise notes on customer requirements and experiences.

• Suggest suitable fingerprinting or identity services based on the caller’s needs.

• Offer Tier 1 (basic) technical support to users of the First Advantage Biometrics kiosks.

• Utilize provided tools to submit technical support inquiries to Tier 2 and 3 support teams.

⛳️ Requirements

• Must be a US Citizen residing in the United States.

• Should have lived in the United States for a minimum of 3 out of the last 5 years.

• A high school diploma or equivalent is required.

• 1-3 years of experience in customer service, ideally in a phone-based role.

• Excellent written and verbal communication skills.

• Capability to work remotely, including having a secure internet connection and a quiet workspace.

• Familiarity with Zendesk, Salesforce, or other CRM tools is a plus.

• Previous technical support experience is advantageous.

• Availability for a flexible work schedule.

🏝️ Benefits

• Opportunity to work remotely with occasional travel for business.

• Comprehensive Medical, Vision, Dental, and supplementary benefit plans.

• 401k plan with employer matching, along with an Employee Stock Purchase Plan (ESPP).

• Competitive and flexible Paid Time Off (PTO) along with 9 paid company holidays.

• Access to technology and growth opportunities, and supportive leadership focused on your success!