Billing/Scheduling Associate II – Neurology

This is a fully remote position, open to applicants in United States.

📋 Description

• Gather insurance details from patients and provide guidance on alternative financial aid options.

• Liaise with physicians and clinical personnel to support urgent or referred patient appointment requests.

• Schedule and register patients via phone or email, without direct patient interaction.

• Collect patient demographic data and insurance registration information.

• Review schedules for new patients and make necessary updates.

• Contact patients to remind them of appointments and gather insurance details and referral forms.

• Manage internal physician referrals for clinical care.

• Clarify the billing process to patients and staff.

• Respond to incoming inquiries from patients and third-party payers.

• Assist with basic account maintenance tasks.

• Aid patients with inquiries related to insurance and billing.

• Support staff with reminder cards and other scheduling responsibilities.

• Work with the Relatient patient reminder system results and reach out to patients or adjust scheduling as needed.

• Make daily modifications and temporary adjustments to provider scheduling templates based on physician feedback when necessary.

• Collaborate with colleagues to address moderately complex issues.

⛳️ Requirements

• High school diploma or an equivalent certification, or a mix of education and/or experience.

• Three years of relevant experience.

• No specific certification or professional license is required.

• A driver's license is not mandatory.

• Preferred knowledge of billing systems, customer service, Epic EHR, financial information, insurance processes, medical office support, Microsoft Excel, Microsoft Office, Microsoft Word, organizational skills, prioritization, scheduling, and handling third-party claims.

• Capability to satisfactorily perform essential functions.

• Successful completion of necessary pre-employment screenings for external candidates, including a criminal background check and, where applicable, other background checks, drug screening, employment verification, education or licensure/certification checks, physical examination, vaccinations, and/or governmental registry checks.

🏝️ Benefits

• Up to 22 days of vacation.

• 10 recognized holidays.

• Sick leave.

• Competitive health insurance packages that include priority appointments and reduced copays/coinsurance.

• Complimentary Metro transit U-Pass for eligible employees.

• Defined contribution 403(b) Retirement Savings Plan, with employee and university contributions starting at 7%.

• Wellness challenges.

• Annual health screenings.

• Access to mental health resources.

• Mindfulness programs and courses.

• Employee assistance program (EAP).

• Financial resources.

• Access to dietitians.

• Four weeks of caregiver leave to bond with your new child.

• Family care resources for ongoing childcare requirements.

• Support for adult care.

• Tuition coverage for employees and their families, including up to 100% coverage for dependent undergraduate-level college tuition at WashU and 40% at other institutions after seven years with the university.