Billing/Scheduling Associate II – Neurology

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect insurance details from patients and provide guidance on available financial assistance options.

• Collaborate with physicians and clinical staff to facilitate urgent or referred patient scheduling needs.

• Schedule and register patients via phone or email, ensuring the collection of demographic and insurance details.

• Review and update new-patient schedules as necessary.

• Contact patients to remind them of appointments and gather insurance information along with referral forms.

• Handle internal physician referrals for clinical care.

• Clarify billing procedures to patients and staff, addressing inquiries from patients and third-party payers.

• Assist with fundamental account maintenance tasks.

• Aid patients with insurance-related billing questions.

• Support staff with reminder cards and various scheduling responsibilities.

• Utilize the Relatient patient reminder system results to contact patients or adjust scheduling as needed.

• Make daily modifications and temporary adjustments to provider scheduling templates based on physician feedback.

• Collaborate with team members to resolve moderately complex issues.

⛳️ Requirements

• High school diploma or equivalent certification or a combination of education and/or experience.

• A minimum of 3 years of relevant experience.

• Capability to obtain insurance information and advise patients on financial assistance.

• Familiarity with billing systems, customer service, Epic EHR, financial information, insurance, medical office support, Microsoft Excel, Microsoft Office, Microsoft Word, organizational skills, prioritization, scheduling, and third-party claims.

• No specific certification or professional license is required.

• A driver's license is not necessary.

🏝️ Benefits

• Up to 22 days of vacation.

• 10 recognized holidays.

• Sick time.

• Competitive health insurance packages that include priority appointments and reduced copays/coinsurance.

• Complimentary Metro transit U-Pass for eligible employees.

• Defined contribution 403(b) Retirement Savings Plan with university contributions commencing at 7%.

• Wellness challenges.

• Annual health screenings.

• Mental health resources.

• Mindfulness programs and courses.

• Employee assistance program (EAP).

• Financial resources.

• Access to dietitians.

• 4 weeks of caregiver leave to bond with a new child.

• Family care resources.

• Tuition coverage for employees and their families, including up to 100% of dependent undergraduate-level college tuition at WashU and 40% elsewhere after seven years.