Billings and Collections Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the comprehensive billing process, ensuring that invoices are accurate, complete, timely, and adhere to contract terms.

• Review and authenticate billing information, including pricing, contract stipulations, product configurations, and billing timelines.

• Confirm that billing data is consistent across NetSuite, Salesforce, and other related systems.

• Collaborate with the sales tax accounting team member regarding tax collection, changes in requirements, and customer communications.

• Work closely with Sales, RevOps, and Order Management to address billing discrepancies and support the order-to-cash process.

• Assist with month-end closing activities related to billing, revenue, and deferred revenue schedules.

• Oversee collections, track accounts receivable aging, and drive the resolution of overdue balances.

• Create and uphold a collections strategy that balances cash flow with customer relationships.

• Address and resolve complex collections issues and customer disputes in collaboration with Sales and Finance leadership.

• Track and report on collections metrics, aging trends, and bad debt reserves.

• Supervise, mentor, and develop members of the billing and collections team.

• Set priorities and workflows to ensure timely and accurate team operations.

• Assist with hiring, onboarding, and the ongoing development of the team.

• Identify opportunities to enhance and automate billing and collections processes through reconfiguration and AI technologies.

• Support internal controls, process documentation, continuous improvement initiatives, and annual audit requirements.

• Collaborate with accounting leadership and the broader accounting team to ensure precise and timely financial reporting.

• Address inquiries regarding invoices, account statuses, and collections from both internal and external stakeholders.

⛳️ Requirements

• Bachelor’s degree in accounting, finance, or a related field, or equivalent practical experience.

• Over 4 years of experience in billing, collections, accounts receivable, or a similar role.

• A minimum of 1–2 years in a supervisory or leadership position.

• Experience in a SaaS or subscription-based technology environment is strongly preferred.

• Proficiency in NetSuite is strongly preferred.

• Familiarity with Salesforce and Avalara is preferred.

• Strong understanding of order-to-cash workflows, including order entry, contract review, invoicing, and fulfillment.

• Experience in managing and developing a team.

• Ability to provide guidance and escalate issues clearly and professionally to senior stakeholders.

• Familiarity with SaaS revenue recognition principles (ASC 606) is helpful but not mandatory.

• High attention to detail and the ability to identify and resolve data discrepancies.

• Exceptional communication and negotiation skills.

• Ability to work collaboratively with cross-functional teams and customers.

• Capability to manage multiple priorities and maintain accuracy under time pressure.

• Proven ability to escalate issues in a clear and professional manner.

• Demonstrated capability to contribute to high-performing teams in dynamic, fast-paced environments.

🏝️ Benefits

• Opportunities for career advancement.

• Training and development programs.

• Excellent work/life balance.

• Medical, Dental & Vision Insurance.

• 401k plan with Company Match.

• Flexible Paid Time Off (PTO).

• Commuter Benefits.

• Discounts on gym memberships.

• Summer Fridays.

• An inclusive and accessible workplace.

• Reasonable accommodations provided during the application or interview process.