Billing Systems Analyst I

This is a fully remote position, open to applicants in India.

📋 Description

• Fundamental technical knowledge in telecommunications, billing, and ITSM tools (Jira, ServiceNow, or Remedy)

• Strong communication skills, flexibility, and basic troubleshooting abilities in Unix/SQL are required.

• Experience with monitoring through tools, scripts (shell/Perl), and email alerts.

• Capable of performing initial basic analysis following predefined SOPs.

• Identify patterns to facilitate proactive monitoring, allowing for problem detection before they occur and reducing recurring issues in production.

• Understand customer SLAs, prioritize tasks, and manage workflows from inception to completion.

• Engage with customers and L2/L3 teams regarding any functional or technical issues encountered in production.

• Oversee system performance, address issues, and execute solutions to enhance efficiency and minimize downtime.

• Document operational and system architecture processes and configurations while identifying applicable automation opportunities.

• Participate in a 24x7 on-call operations rotation schedule.

• Maintain clear shift handovers, ROTA, and escalation matrices to ensure seamless collaboration among support teams, customers, and third-party vendors.

• Capture the chronology of events for critical and high-priority alerts.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications), or a related field.

• 2-5 years of professional experience in the software industry with application support experience.

• Familiarity with telecom billing solutions, rating and charging systems, and Interconnect Billing.

• Solid experience in system monitoring and ITSM processes.

• Proficient in documenting support plans, strategies, and support cases.

• Ability to work effectively in a team or independently, demonstrating self-sufficiency.

• Experience in the telecom OSS/BSS domain.

• Proficient with ITSM tools, basic Unix/Linux, and databases (Oracle, MySQL).

• Excellent communication skills and ability to connect with customers.

• Basic knowledge of Linux platforms and common scripting languages (Perl, Python, Groovy, Ruby, bash).

• Proficient in English within a business context.

🏝️ Benefits

• Work from home, in-office, or hybrid options available.

• Employee Belonging Groups.

• Healthcare benefits including Dental, Medical, and Vision.

• Paid vacation, volunteer, and holiday time off.

• And so much more!