Billing Support Representative

This is a fully remote position, open to applicants in Alabama, +18 more states.

📋 Description

• Process a high volume of daily refunds and cancellation offsets.

• Assess and analyze reporting data to identify and resolve discrepancies related to policyholder accounts, including outstanding debits and credits.

• Utilize internal systems to investigate, analyze, and address inquiries from policyholders.

• Ensure the accuracy of offsets and refunds.

• Maintain and update customer information in the database throughout and following each customer interaction.

• Keep customer policies current by adding detailed notes after every transaction is processed.

• Adhere to internal guidelines and timelines to ensure timely dispatch of policy credits.

• Monitor and follow up on policy refunds and credits that require additional payment-clearance time.

• Collaborate with the Customer Experience team to provide updates on pending transactions.

⛳️ Requirements

• A minimum of 3 years of experience in insurance, billing support, or a related field.

• High School Diploma or equivalent (GED) is required.

• Proficient in Excel reporting.

• Exceptional organizational skills and keen attention to detail.

• Ability to handle multiple tasks in a fast-paced, collaborative setting.

• Previous experience in a high-volume, call-centric environment.

• Familiarity with or prior experience in a homeowner policy-focused setting is advantageous.

• Proficient in MS Office applications: Outlook, Word, Excel, and PowerPoint.

• Effective communication skills using Slack and MS Teams.

• Comfortable with screen sharing and video conferencing.

• Experience using video and chat technologies, including MS Teams and Slack.

• Previous experience with Zendesk is a plus but not mandatory.

• Reliable high-speed internet connection is required.

• A designated quiet workspace for remote work.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Company-paid Short- and Long-Term Disability.

• Voluntary Long-Term Disability options.

• Company-paid Employee Life & AD&D insurance.

• Voluntary Life & AD&D coverage for employees, spouses, and children.

• Healthcare, Dependent Care, and Transit FSA, as well as a Healthcare Savings Account (HSA).

• 401K plan with a generous matching contribution and no vesting schedule.

• 20 days of Paid Time Off (PTO) annually, prorated based on hire date.

• Company-paid holidays.

• 2 “Choose Your Own Holidays”.

• Opportunity for 100% remote work.

• Occasional travel for daily tasks, team meetings, and training sessions.