Billing Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Executes a variety of non-routine, moderately to highly complex billing tasks to guarantee the accurate and timely preparation of bills for customers, adhering to service contract terms and associated activities.

• Collaborates with Level 1-2 Billing and/or Division staff and management to address identified ongoing discrepancies.

• Produces, maintains, and reviews numerous billing reports to detect billing discrepancies and ensure that the data entered into the system aligns with source documentation for accuracy and completeness.

• Sends necessary corrections to the appropriate billing level to ensure accurate billing, following established operating procedures.

• Investigates and resolves non-routine billing inquiries and discrepancies; identifies the correct adjustment codes required to process transactions.

• Addresses customer inquiries related to billing issues, providing clarifications and resolving concerns in a timely manner.

• Compiles and summarizes additional billing information to meet customer billing requirements.

• Ensures that all billing-related documents are correctly stored and accessible according to company policies.

• Verifies the completeness and accuracy of requested rate and/or billing instruction modifications with Business Units and updates the knowledge management tool (KMT).

⛳️ Requirements

• 4 - 7 years of experience in troubleshooting complex billing issues and collaborating with cross-functional teams to resolve challenges.

• Strong attention to detail with the capability to manage large volumes of data and transactions accurately, identifying errors in billing information.

• Proficient in prioritizing tasks and juggling multiple responsibilities to meet deadlines.

• Strong aptitude for identifying issues, proposing solutions, and effectively resolving billing discrepancies.

• Excellent verbal and written communication skills for interacting with customers and internal teams.

• Ability to maintain precise, organized records and keep track of various billing processes.

• Capable of handling sensitive financial information with discretion and integrity.

• Familiarity with enterprise billing software.

• Understanding of accounting and financial procedures related to billing and payments.

• Proficient in Microsoft 365: Outlook, Excel, Word, etc.

🏝️ Benefits

• Comprehensive medical benefits coverage

• Dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO)