Billing Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Prepare and dispatch invoices for patients according to established billing cycles.

• Ensure that patient accounts are accurate, reflecting all charges, payments, and necessary adjustments.

• Generate miscellaneous invoices, including fees for medical reporting.

• Collaborate with clinical and administrative teams to identify and rectify billing inaccuracies.

• Process claims for Medicare, DVA, private health funds, and other third-party entities within specified timeframes.

• Complete monthly State Health Billing and PPP invoicing, ensuring precision and adherence to contract stipulations.

• Execute bank reconciliations and receipt direct payments from patients.

• Work closely with the Shared Services Finance team and Patient Services personnel to address reconciliation challenges and enhance processes.

• Conduct eligibility verification for Medical Oncology and Haematology services with private health funds.

• Perform eligibility checks via online platforms or telephone as required.

• Monitor and manage debtor accounts in accordance with Debtors Management protocols.

• Carry out comprehensive accounts receivable responsibilities, including payments, adjustments, refunds, write-offs, and approved fee modifications.

• Maintain follow-up and reminder systems, such as overdue notices and payment plans.

• Coordinate with external debt collection agencies regarding overdue accounts.

• Adhere to all organizational policies, procedures, and documented work instructions.

⛳️ Requirements

• A Diploma in Medical Administration or equivalent experience in medical billing or a related healthcare administrative role.

• A solid understanding of delivering exceptional customer service within a healthcare environment.

• Demonstrated experience in processing medical accounts, including Medicare, DVA, and private health funds.

• Proficient in using clinical administration systems and Microsoft Office, particularly with strong Excel capabilities.

• Excellent communication and interpersonal skills, capable of fostering effective relationships with both internal teams and external partners.

• Strong time-management abilities, with the capacity to prioritize and handle multiple tasks within a remote setting.

• Proven ability to work independently while also effectively contributing to a multidisciplinary team.

🏝️ Benefits

• A supportive and cooperative team with a robust remote culture.

• Remote work arrangement that provides flexibility and promotes work-life balance.

• Exposure to a diverse range of medical billing functions, including private health funds, Medicare, and specialist billing.

• Supportive leadership dedicated to ongoing training, compliance, and professional growth.

• Opportunities for internal career advancement and progression.

• Free and confidential support for you and your family, encompassing wellbeing, financial and nutritional coaching, legal advice, and counselling.

• Access to a variety of employee benefits, including Fitness Passport, the Wellbeing Gateway app, BUPA Rewards, and discounted Qantas Club membership.