Billing Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assists the Billing Operations team by reviewing, validating, and ensuring the precision of customer invoices across various billing cycles and business segments.

• Emphasizes post-generation quality assurance, pinpointing discrepancies, and collaborating with analysts, IT, and finance teams to guarantee all invoices are accurate prior to release.

• Directly contributes to billing accuracy, timeliness, and adherence to company policies and customer contracts.

• Evaluates invoices post-system generation to verify pricing, formatting, and charge accuracy before they are sent to customers.

• Performs quality assurance checks throughout all billing cycles to ensure completeness and consistency.

• Compares invoice data against source systems, billing inputs, or customer contracts to confirm correctness.

• Identifies and logs billing variances or recurring issues and escalates them to the Billing Operations Supervisor or Analyst for resolution.

• Collaborates with cross-functional teams to address discrepancies that affect invoice accuracy or timing.

• Maintains records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes.

• Aids in end-to-end testing and validation during system updates, migrations, or new product launches.

• Engages in process improvement initiatives to boost billing efficiency and data integrity.

⛳️ Requirements

• Associate degree in Accounting, Finance, or Business Administration, or equivalent experience.

• 1–3 years of experience in billing, accounting, or finance operations (experience in telecommunications or SaaS is preferred).

• Familiarity with enterprise billing systems (e.g., SAP BRIM or similar).

• Proficient in Microsoft Excel for data validation and reconciliation.

• Understanding of billing controls, revenue processes, and audit readiness.

• Exceptional attention to detail and accuracy.

• Strong organizational and time-management skills.

• Excellent communication and teamwork abilities.

• A problem-solving mindset and a willingness to learn new systems and processes.

🏝️ Benefits

• Competitive medical, dental, vision, and life insurance.

• Employee assistance program.

• 401K plan with company match.

• Paid time off programs.