Patient Billing Representative

This is a fully remote position, open to applicants in Utah.

📋 Description

• Process patient payments accurately over the phone in accordance with Privia's financial responsibility policies.

• Establish, update, and manage payment plans in line with set guidelines.

• Ensure accuracy of transactions, proper documentation, and data integrity.

• Clearly interpret and explain claim notes, balances, and billing results to patients.

• Verify, audit, and update insurance information for completeness and precision.

• Add or amend insurance data within the EMR and resubmit any pending or corrected claims.

• Educate patients on billing concepts such as coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing-related issues.

• Investigate account history to determine the underlying cause of billing or payment concerns.

• Suggest appropriate resolutions and next steps in line with Privia policies.

• Maintain professionalism and empathy during challenging or sensitive financial discussions.

• Utilize Privia-approved billing systems, EMR platforms, tools, and knowledge resources.

• Navigate multiple systems concurrently while assisting patients.

• Comply with all documentation, privacy, and security requirements.

• Maintain adherence to schedule and consistent availability during assigned hours.

• Complete all necessary Privia and client-mandated training.

• Engage in ongoing uptraining and cross-training initiatives.

• Uphold HIPAA requirements, confidentiality standards, and Privia security protocols.

• Exhibit professionalism, accountability, and patient-centered service in all interactions.

⛳️ Requirements

• Previous customer service or call center experience is required.

• Experience in healthcare billing, insurance, or claims is strongly preferred.

• Payment processing or financial transaction experience is preferred.

• A high school diploma or GED is required; additional education in billing or healthcare is a plus.

• Technical proficiency with EMR systems and standard computer applications is necessary.

• Ability to work independently in a remote or virtual environment is essential.

• Must possess the ability to speak, read, write, and understand English.

• A background check is required in accordance with applicable laws.

🏝️ Benefits

• Starting pay - $14/hr plus shift differential (extra $1/hr for nights & weekends).

• Working hours are between 6:00am-6:00pm (MST); Work Days are Monday to Friday.

• Paid Training typically lasts for 2 weeks from 7:00am-4:00pm Monday to Friday (MST).

• Status - Full Time, 40 hours, eligible for benefits on the 1st of the month after 60 days.