Billing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire a thorough comprehension of the sales process from the initiation of contracts to billing and collections.

• Handle invoicing, collections, phone support, and email customer service in a cross-functional manner.

• Supervise daily billing operations, including upgrades, cancellations, payments, and refunds.

• Investigate and resolve payment discrepancies with customers and account managers.

• Recognize opportunities for process enhancements and automation.

• Manage billing cases using Salesforce.

• Create new accounts and update existing ones.

• Utilize billing systems and Salesforce CRM for managing account information and invoicing.

• Collaborate with parallel teams to provide support and address issues.

• Contribute to team projects, ad hoc assignments, and relevant audits.

• Work in collaboration with sales and customer success teams.

⛳️ Requirements

• 1–3 years of experience in billing or accounts receivable.

• Strong analytical, detail-oriented, and organizational skills.

• Ability to adapt and multitask as necessary.

• Excellent communication skills, with the capacity to both provide and receive constructive feedback.

• A positive attitude and a passion for working in a field that influences nonprofit organizations.

• Familiarity with Ordway, Zuora, and Salesforce is a plus, though not mandatory.

• Must be eligible to work in the U.S. or select Canadian provinces.

• Visa sponsorship and relocation assistance are not available.

🏝️ Benefits

• Options for health, vision, and dental insurance.

• Access to HealthiestYou healthcare service, providing confidential access to quality doctors 24/7.

• 20 days of paid time off (PTO).

• 3 flexible days.

• 4 optional volunteer days.

• 12 paid holidays.

• Paid parental leave.

• 401k matching program.

• Equipment delivered directly to your home.

• Eligibility for discretionary bonuses.