Billing Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Create, process, and oversee invoices for subscription services, which include renewals and usage-based billing (e.g., Maxio, Stripe, Sage Intacct)

• Manage upgrades, downgrades, renewals, and cancellations

• Reconcile billing information with CRM systems (e.g., Salesforce, Domo) and subscription management platforms

• Update and maintain customer billing accounts, pricing structures, and contact details

• Monitor accounts receivable and follow up with customers regarding overdue invoices and payment statuses

• Address customer billing questions, disputes, and discrepancies

• Assist in the implementation and enhancement of billing systems and automation processes

• Attend weekly Billing Team meetings to discuss deadlines, billing topics, questions, and more

• Contribute to the monthly financial close by collaborating with the team to complete billing and AR-related tasks promptly as assigned

• Perform other duties as required

⛳️ Requirements

• Minimum of 2 years of experience in billing or accounts receivable (SaaS experience is preferred)

• Understanding of subscription billing models and recurring revenue concepts is preferred

• Experience with ERP/Billing/CRM systems is preferred (e.g., Sage Intacct, Maxio, Stripe, Salesforce)

• Proficient in Microsoft Excel (e.g., pivot tables, lookups)

• Exceptional attention to detail and accuracy in data management

• Strong communication and problem-solving abilities

• Capability to handle sensitive customer information with confidentiality and care

🏝️ Benefits

• Health insurance

• Dental coverage

• Vision coverage

• Disability insurance

• Life insurance

• Paid time off

• 401(k) plan