Billing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the processing of quarterly and monthly fees for investment management, financial planning, and consulting services via the RIA platform and associated advisors.

• Guarantee timely and precise setup and termination of client billing.

• Handle billing terminations and compute final fees and refunds.

• Engage daily with advisors and operations personnel to resolve requests, respond to inquiries, or guide them to the appropriate departments.

• Reconcile billing data across various systems and custodians to ensure the accuracy and completeness of fees.

• Identify discrepancies in billing data and work towards their resolution.

• Collaborate with Operations, Technology, Finance, and Compliance teams to uncover opportunities and enhance process efficiencies.

• Advocate for advisors and clients by coordinating with multiple departments to deliver prompt and consistent high-quality client service.

• Cultivate a cross-functional understanding of departmental policies, procedures, and responsibilities.

• Communicate with custodians and technology partners to address billing exceptions and manage assigned tasks and projects.

• Report and audit all billing processes, ensuring timely escalation of issues.

• Serve as a liaison with the investment team regarding client operational matters.

• Coordinate with Compliance for auditing or reporting requirements.

• Revise billing processes and procedures for both existing and new billing workflows.

• Monitor fee billing exceptions to detect and rectify billing anomalies.

• Create billing training materials and facilitate billing training sessions.

⛳️ Requirements

• Direct experience in Operations and Billing within an RIA environment.

• Over 5 years of experience in the financial services sector.

• 2-3 years of specific experience in Advisory Billing.

• Bachelor's degree in Business, Finance, or Accounting.

• Familiarity with securities and investment advisory technology applications, ideally Orion and Salesforce.

• Experience working with custodians, preferably Schwab and Fidelity.

• Understanding of SEC, FINRA, and state investment advisory regulations.

• Strong quantitative and analytical capabilities.

• Ability to design and manipulate complex Excel spreadsheets to produce valuable reports.

• Exceptional client service skills.

• Outstanding organizational and time management abilities.

• Capability to work independently as well as collaboratively in a team environment.

• Excellent problem-solving, time management, and project management skills.

• Ability to manage and execute intricate processes with attention to detail while adhering to deadlines.

• Proficient in professional communication across written, video, phone, and in-person formats.

• Ability to handle multiple priorities and projects; effectively prioritize, triage, and resolve conflicts.

• Proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel.

• Proficiency in Excel data analysis features such as pivot tables and VLOOKUP.

• A strong desire to learn new processes and challenge existing norms.

🏝️ Benefits

• Medical Insurance

• Dental/Vision Insurance

• Life & Personal Accident Insurance

• Short-term Disability Insurance

• Long-term Disability Insurance

• Flexible Spending Account (FSA), Health Savings Account (HSA) or Dependent Care FSA

• 401(k) Plan with company matching

• Paid Time Off (PTO) and paid holidays

• Competitive compensation based on experience, qualifications, location, and market data