Billing Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of your client portfolio.

• Oversee a diverse range of client accounts, focusing on complexity rather than a predetermined number.

• Allocate and reallocate staff to each account, ensuring the right combination of billers and specialists as the portfolio evolves.

• Act as the primary escalation point above your Team Leads for any issues related to claims, staffing, and clients.

• Meet production and quality expectations consistently.

• Establish and monitor production and quality objectives across your portfolio.

• Conduct regular production and quality assessments with your Team Leads.

• Determine whether a declining metric indicates a coaching, staffing, or product issue, and address it accordingly.

• Serve as a reliable RCM advisor.

• Discuss your clients' workflows, accounts receivable, denial trends, and performance with authoritative insight.

• Be the go-to person for clients seeking answers, rather than just updates.

• Manage and mentor your team effectively.

• Conduct formal one-on-one meetings and performance discussions with billers, including potential terminations.

• Guide and develop the Team Leads who report to you into more effective leaders, not just oversee the billers on the floor.

• Identify and cultivate future Team Lead and senior biller talent.

• Foster collaboration across RCM Operations.

• Work together with fellow Billing Managers to establish best practices and document procedures.

• Promote efficiencies throughout the wider team, not just within your own portfolio.

⛳️ Requirements

• Minimum of 8 years of leadership experience, including substantial time spent directly managing billing or RCM teams within healthcare RCM.

• Extensive knowledge of RCM, with fluency in denial management, accounts receivable aging, payer behavior, and reimbursement trends.

• Proven experience in staffing and scaling a team to align with a dynamic book of business.

• Experience managing offshore teams, including performance oversight across different regions.

• Comfortable managing multiple client relationships and overseeing several direct and indirect reports simultaneously.

• Familiarity with leading PM systems (such as ModMed, NextGen, Athenahealth, or similar) and payer portals.

• A direct and clear communicator, adept at delivering difficult feedback and managing escalations.

• Willingness to work US hours (9am-6pm ET).

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.