Billing Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess clinical documentation to ensure accurate and prompt charge entry into the billing system in line with payer requirements.

• Track missing or delayed charges and facilitate timely submissions within payer filing deadlines.

• Process insurance claims and track their status.

• Detect and rectify claim errors, rejections, and denials.

• Investigate, amend, resubmit, and follow up on denied claims.

• Recognize billing denial trends and provide insights to enhance clean claim rates and reimbursement results.

• Act as a billing liaison for families, clarifying insurance processing, copays, deductibles, and outstanding balances.

• Assist with self-pay billing, patient statement cycles, and customized payment plans.

• Aid in accounts receivable monitoring through reporting, reconciliation, and audit tasks.

• Utilize billing and financial reports to manage daily operations and prioritize follow-up activities.

• Collaborate with Patient Experience, Authorization & Eligibility, and clinical teams to address coverage inquiries and promote billing education.

• Uphold accurate patient accounting records while complying with HIPAA and data privacy regulations.

• Contribute to billing audits and process improvement initiatives.

⛳️ Requirements

• 1–3 years of experience in healthcare billing; experience in behavioral health or telehealth is highly desirable.

• A bachelor’s degree in business, healthcare administration, or a related field is preferred.

• Solid understanding of insurance payer policies, billing standards, and claims submission processes.

• Familiar with CPT and ICD-10 codes and their influence on billing and reimbursement.

• Experience with billing platforms such as Mahler, Apero, or similar RCM software is preferred.

• Competence in Google Workspace or Microsoft Office, especially spreadsheets.

• Exceptional attention to detail and organization; capable of handling multiple priorities in a dynamic environment.

• Strong written and verbal communication skills, including the ability to explain complex insurance concepts to families.

• Ability to work autonomously while seeking assistance when necessary.

• A collaborative and customer-service-oriented mindset when assisting patients and families.

• Previous experience in medical billing or coding is preferred.

• Background in behavioral health billing is preferred.

• Experience in startup or entrepreneurial settings is preferred.

• Experience in generating billing and claims reports is preferred.

• A passion for mental health and enhancing access to care is preferred.

🏝️ Benefits

• 401k with match.

• Flexible PTO.

• Paid holidays.

• Paid service days.

• 4-week paid sabbatical.

• 12-week paid parental leave.

• Health benefits starting on your first day.

• Fully remote work from home.

• Occasional in-person retreats.

• Chance to be part of a mission-driven organization.

• Opportunity to collaborate with skilled and experienced team members.