Billing & Collections Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Spearhead the shift from manual invoicing to an automated billing system—this is the primary focus of the position.

• Develop and standardize billing logic for over 40 line items and their diverse billing drivers, converting contract terms into executable rules.

• Design and maintain invoicing templates while creating scalable, low-touch workflows aimed at minimizing manual input, reducing cycle time, and enhancing accuracy.

• Collaborate with Finance leadership and the Tech team to define, test, and implement billing automation tools and integrations with QuickBooks Online, Payhub, and client A/R platforms.

• Document billing procedures and establish controls to ensure the automated process is auditable and repeatable.

• Prepare and distribute month-end client invoices, ensuring alignment between the related cost and revenue general ledgers.

• Investigate and rectify invoicing discrepancies, pricing differences, and billing conflicts.

• Oversee the accounts receivable aging schedule and manage the collections follow-up process.

• Own and report billing and collections KPIs—such as DSO, aging, collections effectiveness, and revenue leakage—to Finance leadership.

• Assist with month-end closing activities: prepare billing documentation, reconcile billing with the general ledger, and record balances.

• Manage and prioritize requests in the shared accounting mailbox.

⛳️ Requirements

• 5–7 years of experience in billing, collections, revenue operations, or a related finance/business area.

• A business-oriented background, preferably data-driven—proficient in analyzing billing data, defining metrics, and making data-informed decisions.

• Proven experience in streamlining intricate processes and advancing automation initiatives.

• Familiarity with QuickBooks Online.

• Proficient Excel skills (e.g., pivot tables, lookups, and comfortable handling large datasets).

• Excellent written communication abilities.

• Capable of managing a high volume of ad hoc requests across multiple platforms simultaneously.

• Willingness to learn various platforms on the job—Metabase (for internal reporting), Payhub (for client fund movement), and Ariba and Coupa (for client-side A/R invoicing).

• Strong attention to detail, as the role involves handling client funds and issuing invoices linked to specific contract terms.

• Experience in the payments or fintech industry is a plus, though not a mandatory requirement.

🏝️ Benefits

• Health, dental, and insurance benefits.

• Flexibility to work remotely or from the Head Office in Downtown Toronto.

• A fantastic company culture.