Billing and Operations Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the billing team throughout the entire revenue cycle by setting up matters according to client specifications.

• Generate and distribute pre-bills following firm guidelines.

• Revise and finalize all invoices, ensuring compliance with billing guidelines, including the collection of all necessary documentation (such as receipts or vendor invoices).

• Send invoices to clients via email, e-fax, e-billing hub, or any other electronic billing method as required by each client.

• Follow up on any invoices that are rejected and collaborate with insurance contacts and attorneys to address any issues.

• Collaborate with attorneys and leadership to draft appeals for any reductions requested through billing websites.

• Communicate with leadership and Regional Office Management regarding Retainers, Flat Fees, or Alternative Fee Agreements and determine necessary action steps.

• Assist the conflicts team with conflict checks as necessary.

• Implement required updates to billing software in response to client changes, such as updates to e-billing websites, carriers, and third-party administrators.

• Submit new timekeepers and rates to all relevant client websites and deactivate any terminated employees.

• Process write-offs in ProLaw for any discounts, processing fees, and reduced time entries, which may necessitate discussions with leadership regarding current trends and issues.

• Engage in Accounts Receivable projects and work with leadership to identify collection challenges.

• Support leadership in the onboarding and offboarding processes of attorneys and/or profit centers.

• Participate in Requests for Information (RFIs) as needed.

• Complete any project-based assignments as directed by leadership.

⛳️ Requirements

• A high school diploma or GED is required; an associate’s degree or higher is preferred.

• 2-10 years of legal experience is required.

• 1-3 years of billing experience is required, with a preference for legal billing experience.

• Previous experience in an insurance defense law firm is preferred.

• Proficiency in Microsoft Office 365, ProLaw, Excel, and e-document management software is preferred.

• Must be a self-driven independent thinker with exceptional time management, strong organizational skills, and excellent communication abilities, capable of working effectively as part of a team in a fast-paced, high-volume environment.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance

• Matching 401(k)

• Paid time off

• Mentorship opportunities

• Collaborative and welcoming work environment

• Work-Life balance