Billing and Collections Coordinator – Department of Medicine

This is a fully remote position, open to applicants in United States.

📋 Description

• Review Epic Work Queues (WQs) and reports related to scheduled services to identify non-contracted coverage assignments, uninsured, and self-pay services.

• Complete the good faith estimate process in Epic for scheduled self-pay services, uninsured patients, and those with non-contracted plans in designated settings.

• Communicate with patients and process payments before the service date.

• Collaborate with division, clinical, and scheduling teams on the Epic referral triage process.

• Engage with pre-arrival, pre-certification, and WUPN staff to obtain out-of-network authorizations and single case agreements.

• Ensure the cancellation of services when out-of-network authorization or a single case agreement cannot be secured.

• Interact with physicians, clinical staff, department and division administrators, and personnel.

• Act as a liaison for the department, division, patients, and affiliated hospital systems.

• Coordinate processes for notification, consent, signature, good faith estimate, estimate delivery, out-of-network authorization, and single case agreements.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent certification, or a combination of education and/or experience.

• Minimum of 5 years of experience in billing or insurance work.

• No specific certification or professional license is required.

• A driver's license is not necessary.

• Ability to coordinate professional billing activities in Epic in compliance with the No Surprise Billing Act requirements.

• Preferred: 2 years of college or business school experience.

• Preferred skills include: Communication, computer literacy, handling of confidential data, medical terminology, proficiency with office equipment, payment collections, and telephone systems.

• Ability to perform essential functions satisfactorily.

• Successful completion of applicable pre-employment screening, including criminal background checks and other relevant checks.

🏝️ Benefits

• Up to 22 days of vacation.

• 10 recognized holidays.

• Sick time.

• Competitive health insurance packages with priority appointments and reduced copays/coinsurance.

• Free Metro transit U-Pass for eligible employees.

• Defined contribution 403(b) Retirement Savings Plan with university contributions starting at 7%.

• Wellness challenges.

• Annual health screenings.

• Mental health resources.

• Mindfulness programs and courses.

• Employee assistance program (EAP).

• Financial resources.

• Access to dietitians.

• 4 weeks of caregiver leave to bond with a new child.

• Family care resources to support ongoing childcare needs.

• Adult care resources.

• Tuition coverage for employees and their families, including up to 100% of dependent undergraduate-level college tuition at WashU and 40% elsewhere after seven years.