Billing and Collections Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the procedure for collecting customer payments according to invoice terms

• Manage both inbound and outbound email and telephone communications

• Build and maintain relationships with customers to ensure prompt payment of invoices

• Comprehend and be capable of explaining contract pricing and billing methodologies

• Execute and assess account adjustments

• Aim to decrease the delinquency rate among customers

• Engage the customer success team and senior management when required to expedite the collection process

• Deliver outstanding customer service by addressing client issues and resolving disputes

• Leverage tools to organize and report on collection activities

⛳️ Requirements

• Minimum of 2 years of experience in Billing and Collections

• Demonstrated expertise in collections

• Excellent phone etiquette along with strong verbal communication abilities

• Effective problem-solving skills, with the capability to prioritize tasks

• Proficient in establishing strong relationships with customers and key stakeholders

• Exceptional organizational skills and meticulous attention to detail

• Skilled in customer service practices, ensuring client satisfaction during the collection process

• Capable of working independently as well as collaboratively within a team in a dynamic environment

• Familiarity with financial reporting and analysis tools, including QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com

🏝️ Benefits

• Work from any location

• Unlimited paid time off (PTO)

• 401k company matching

• Healthcare coverage

• Dental insurance

• Vision insurance (100% company-paid)

• Life insurance

• Opportunities for professional development

• Reimbursement for work-from-home expenses