Billing Agent – Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Reaching out to patients via phone, email, and text to gather any missing insurance details

• Confirming insurance eligibility and benefits using Waystar, Availity, insurance portals, and various payer resources

• Verifying network participation, behavioral health coverage, and authorization prerequisites

• Engaging directly with insurance providers when additional information is required

• Accurately recording all insurance verification information within patient records

• Assisting commercial patients in adding payment methods and completing Financial Responsibility Forms prior to their initial appointment

• Providing exceptional customer service while guiding patients through insurance and billing inquiries

⛳️ Requirements

• Over 5 years of experience in Customer Support, Customer Success, Account Management, Relationship Management, healthcare operations, or a related field

• Familiarity with insurance verification and patient billing procedures

• Proficiency in Google Workspace and Microsoft 365

• Strong skills in Excel and reporting

• Experience with Waystar, Availity, eClinicalWorks, or NICE inContact is advantageous

• Excellent data entry and documentation abilities

🏝️ Benefits

• Make a significant difference in patients' lives each day

• Enjoy the convenience of remote work

• Become part of a growing organization where your efforts are recognized

• Collaborate with a mission-driven, supportive team

• Advance your career while contributing to improved access to quality healthcare