Bilingual Virtual Assistant – Legal Support, Spanish, English

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Initiate onboarding communications with new clients

• Assist clients in understanding subsequent steps (scheduling calls, necessary information)

• Perform follow-up communications with clients

• Manage incoming calls and direct inquiries appropriately

• Support case-related administrative tasks within a case management system

• Keep client records organized and up to date

• Aid in managing general inbox and communications

• Professionally respond to incoming calls

• Assess callers (distinguishing between new and existing clients, type of case, etc.)

• Direct or escalate inquiries as necessary

⛳️ Requirements

• Proficient in both Spanish and English (essential)

• Excellent communication abilities (both written and verbal)

• Comfortable in a phone-based work environment

• Highly organized with a keen attention to detail

• Capable of adhering to structured workflows

• Experience in legal, administrative, or client support roles (preferred)

• Familiarity with handling high-volume communications (preferred)

• Knowledge of CRMs or case management systems (preferred)

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• $500 monthly raffle for new entries