Bilingual Training Specialist, Portuguese

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Conduct organized customer training sessions utilizing established materials and guidelines to enhance the adoption of Keeper products.

• Lead virtual training sessions, workshops, and (if applicable) webinars while promoting participant engagement and interaction.

• Utilize and update current training materials and learning resources, making minor adjustments or enhancements when necessary.

• Integrate approved interactive components into training sessions to foster engagement and improve learning retention.

• Interact with customers to assess training requirements and collect feedback through unspecified processes.

• Provide follow-up support after training sessions to reinforce learning outcomes and address common inquiries.

• Keep precise records of training sessions and customer interactions to ensure continuity.

• Adhere to established training standards, workflows, and documentation practices.

• Communicate clearly and professionally with customers in English, both verbally and in writing.

• Assist with basic LMS user inquiries, including login issues, course access, and directing users to suitable training resources.

• Help update training modules and materials following established approval and review processes.

⛳️ Requirements

• A minimum of 1 year of experience in training development and delivery, ideally in a SaaS B2B environment or a comparable customer service setting.

• Bilingual with fluency in English and Portuguese (both spoken and written).

• Strong comprehension of SaaS products and technologies.

• Exceptional communication and presentation abilities.

• Capability to tailor training content to meet diverse audience needs and skill levels.

• Willingness and ability to consistently maintain working hours.

• Outstanding organizational and project management skills.

• Proficiency with Google Docs and MS Office tools.

• Excellent communication and interpersonal skills, with the capacity to effectively manage customer relationships.

• Strong analytical and problem-solving capabilities.

• Ability to work autonomously as well as collaboratively within a team, across global regions and time zones.

🏝️ Benefits

• Medical, Dental & Vision (including domestic partnerships).

• Employer Paid Life Insurance & Supplemental Life for Employee/Spouse/Child.

• Voluntary Short/Long Term Disability Insurance.

• 401k (Roth/Traditional).

• A generous PTO plan that acknowledges your commitment and seniority (including paid Bereavement/Jury Duty, etc).

• Above-market annual bonuses.