Bilingual Training Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Create and implement effective training programs for our resellers, customers, and team members.

• Assess training requirements and design tailored learning pathways.

• Provide a thorough curriculum that encompasses the sales, support, and value of Geotab’s product offerings.

• Develop training schedules and lead onboarding and technical training sessions.

• Create training materials that align with organizational goals.

• Assist in the rollout of the LMS platform (myLearning).

⛳️ Requirements

• 1-3 years of experience in delivering training across various modalities.

• Proficiency in both French and English is essential.

• Willingness to travel up to 10%. A valid passport is necessary.

• Strong ability to learn and navigate new software platforms.

• Excellent communication skills, with the ability to clearly and promptly convey information both verbally and in writing.

• Active listening skills to fully comprehend customer concerns.

• Empathetic approach to connect with customers, understanding their needs and frustrations.

• Patience in managing routine customer interactions.

• Flexibility and composure when addressing minor unexpected situations.

• Basic conflict resolution skills.

• High attention to detail and strong organizational abilities.

🏝️ Benefits

• Flexible working arrangements.

• Home office reimbursement program.

• Baby bonus and parental leave top-up program.

• Online learning and networking opportunities.

• Electric vehicle purchase incentive program.

• Competitive medical and dental benefits.

• Retirement savings program.