Bilingual Senior Manager, Account Executive Operations

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Lead, mentor, and cultivate a team of operational professionals.

• Manage distinct and intricate partnerships that are strategically significant to the network.

• Serve as a Subject Matter Expert (SME) on authorization and settlement applications.

• Propel the complete life-cycle of complex, cross-functional process enhancements.

• Identify and address operational gaps across teams and systems.

• Analyze operational data and metrics to evaluate performance.

• Direct strategic departmental projects and contribute to broader company initiatives.

• Oversee and implement extensive training programs on tools, systems, and processes.

⛳️ Requirements

• High School Diploma, GED, or an equivalent certification.

• Minimum of 7 years of experience in account management, operations, or relationship management within the financial services or payments sector.

• At least 4 years of experience in people leadership and performance management.

• Proficient in both Spanish and English.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Remote work options.