Bilingual Sales Operations Service Agent, Mandarin/Cantonese

This is a fully remote position, open to applicants in New York.

📋 Description

• Delivers exceptional online and telephone support to all clients, including brokers, agents, and their uplines.

• Ensures high-quality management of customer inquiries through mail, email, and chat interactions.

• Addresses inquiries and resolves issues related to all facets of broker/agent operations: questions and concerns about member eligibility, benefits, claims processes, as well as product inquiries and various other customer support tasks.

• Provides recommendations to management regarding challenges, trends in issues, and opportunities for process enhancement.

⛳️ Requirements

• A high school diploma or GED from an accredited institution.

• Proven experience delivering quality service across a diverse range of business topics.

• Background in telephonic customer service, including the management of escalated calls.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Incentive and recognition programs.

• Life insurance.

• 401k contributions.