Bilingual Reimbursement Specialist, 18-Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct outbound calls in accordance with established protocols.

• Document adverse events and carry out necessary follow-ups with patients or their treating physicians.

• Oversee and manage all components needed to secure prescription drug coverage for patients.

• Collaborate with insurance companies, physician offices, and healthcare professionals to optimize reimbursement solutions.

• Handle documents, submissions, and paperwork for insurance providers and public or federal funding programs.

• Execute financial means testing to enhance patients’ prescription drug coverage.

• Manage pharmacy processes after funding has been secured.

• Address inquiries related to clinical product support, client-specific procedures, and additional services.

• Conduct training sessions on product-related topics and coordinate product testing or administration when necessary.

• Keep organized reference materials and stay updated on current scientific and medical literature.

• Accurately assess clinical information and provide clinical details to facilitate decision-making and mitigate risks.

• Report all adverse events to the assigned units or departments.

• Carry out other duties and responsibilities as required.

⛳️ Requirements

• Post-secondary education or equivalent in a relevant field.

• Bachelor’s degree or a related nursing diploma, or a suitable combination of experience and education.

• At least 2 years of experience in customer service within an office environment.

• A minimum of 3–5 years of experience in nursing and related healthcare sectors.

• Bilingual proficiency in French and English, both spoken and written.

• Familiarity with reimbursement processes, patient support programs, and database operations.

• Knowledge in clinical and pharmaceutical areas.

• Extensive experience in patient management.

• Strong analytical, design, mathematical, and problem-solving abilities.

• Capability to handle multiple tasks and simultaneous processes.

• Excellent interpersonal, leadership, and organizational skills.

• Keen attention to detail with the ability to meet deadlines.

• Proficient computer skills and expertise in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

• Understanding of the pharmaceutical distribution industry.

• Basic knowledge of automated warehouse operating systems.

• Strong business and financial insight.

• Exceptional presentation skills.

• Ability to communicate effectively with unilingual English-speaking customers, patients, or colleagues across different functions.

🏝️ Benefits

• Medical, dental, and vision care.

• Comprehensive wellness benefits addressing physical, emotional, financial, and social needs.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Support for family building.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Resources for professional development.

• Mentorship initiatives.

• Employee resource groups.

• Opportunities for volunteer activities.

• Reasonable accommodations throughout the employment process.