Bilingual Personal Injury Demand Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and mentor the team within the Demand Department.

• Track departmental productivity and quality metrics.

• Perform performance evaluations and provide coaching sessions.

• Enhance workflows and optimize operational efficiency.

• Analyze KPIs and generate reports.

• Collaborate with firm leadership on departmental projects.

• Ensure timely preparation for demand and progress of cases.

• Address escalated client or operational challenges.

• Assist with recruitment, onboarding, and employee growth.

• Cultivate a culture of accountability and excellence.

⛳️ Requirements

• A minimum of 3 years of experience managing legal teams.

• Background in plaintiff personal injury.

• Proven track record in leading performance-oriented teams.

• Proficient communication skills in both English and Spanish.

• Familiarity with Litify, Filevine, or equivalent case management software.

• Exceptional coaching and leadership abilities.

• At least 3 years of required management experience.

• Experience in the legal field is necessary; preference for those with a background in a Plaintiff Personal Injury law firm.

• Experience in managing teams in results-driven settings with defined productivity and quality benchmarks.

• Background in conducting performance reviews, coaching discussions, audits, and initiatives for performance enhancement.

• Strong skills in leadership, organization, and team development.

• Capability to analyze data, recognize patterns, and implement process improvements.

• Proficient written and verbal communication skills.

• Ability to handle multiple priorities and deadlines in a dynamic environment.

• Proficient in case management systems, reporting tools, and Microsoft Office suite.

• Consistent attendance, professionalism, and accountability are essential.

• Bilingual fluency in English and Spanish is required.

🏝️ Benefits

• Fully remote working opportunity.

• Leadership role within an expanding department.

• Continuous coaching and professional development.

• Long-term career advancement potential.

• Collaborative and supportive team atmosphere.

• Chance to significantly influence client outcomes.