Bilingual Patient Services Specialist – contrat de 12 mois

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a bilingual liaison for patients, insurers, and physician offices concerning reimbursement and patient support documentation.

• Gather, assess, and submit completed reimbursement applications to private and/or provincial drug plans.

• Follow up with insurers and agencies to secure coverage decisions and provide timely updates on status.

• Input and maintain precise case notes, documentation, and outcomes within patient databases.

• Refer complex cases or issues that fall outside program parameters according to established protocols.

• Achieve established service levels, quality benchmarks, and key performance metrics.

⛳️ Requirements

• High school diploma or its equivalent, or a comparable combination of education and experience.

• Over 3 years of relevant experience in an administrative capacity, healthcare support, patient services, call center, or customer service role.

• Proficiency in both English and French (spoken and written).

• Excellent data entry, documentation, and administrative capabilities.

• Capacity to adhere to established procedures, juggle multiple responsibilities, and meet deadlines.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development opportunities.

• Annual bonus.