Bilingual Patient Experience Representative, French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver prompt technical assistance and provide guidance on appropriate usage and general platform education to patients via email and phone.

• Serve as the primary point of contact for patients seeking to access their health records and navigate the PocketHealth platform.

• Utilize feedback collected from patients and providers to aid Management and Engineering teams in shaping the future of the PocketHealth platform.

⛳️ Requirements

• Exceptional communication abilities in both French and English (verbal and written).

• A minimum of 2-3 years of experience in a customer service position involving communication over phone and email (mandatory).

• Excellent organizational skills with the capacity to manage multiple tasks simultaneously.

• Experience in healthcare or a strong interest in the field would be advantageous, though not essential.

• Experience in Technical Support is considered a plus.

🏝️ Benefits

• Competitive salaries and benefits (including stock options for every employee!).

• Four weeks of paid time off.

• Unlimited paid wellness days.

• Extended mental health coverage.

• 16 weeks of parental leave top-up.