Bilingual Patient Care Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Coordinate and monitor patient appointments to guarantee timely and consistent access to treatment.

• Act as a liaison among clinics, pharmacy, and the Haven team concerning scheduling updates and medication coordination.

• Manage post-infusion/treatment documentation by entering patient information and uploading files into both internal and external CRM systems.

• Supervise invoicing connected to post-infusion/injection/treatment documentation.

• Respond promptly and professionally to phone calls, emails, and voicemails.

• Cultivate relationships with patients, caregivers, and healthcare teams.

• Provide administrative support across the Haven Program, covering areas such as safety data, fulfillments/reviews, communications, field staff assistance, reports, data management, meetings, filing, and general office tasks.

• Handle incoming faxes and email correspondence.

• Report Adverse Events and Severe Adverse Events in accordance with SOP guidelines.

• Uphold professionalism, confidentiality, and discretion at all times.

• Carry out additional responsibilities as assigned by the manager.

⛳️ Requirements

• Completion of Grade 12 combined with 2 years of community college, secretarial and/or equivalent work-related experience in office administration.

• A minimum of 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services.

• Exceptional verbal and written communication, listening, and customer service abilities.

• Bilingualism in French and English is mandatory.

• Proficiency in accurate data entry into both paper and electronic formats.

• Capability to learn rapidly, adapt, and multitask in a dynamic, fast-paced environment.

• High level of proficiency with information technology, computers, software, Microsoft Office, phone systems, and databases.

• Strong typing skills and ability to navigate various computer-based applications.

• Excellent organizational skills with the ability to prioritize in a changing environment.

• Ability to work independently with minimal oversight.

• Commitment to maintaining confidentiality when handling patient data and sensitive information.

• Capability to collaborate effectively within a team setting.

• Dedication to providing high service levels for both internal and external clients.

• Flexibility during periods of growth and organizational changes.

• Proven ability to build trust and influence at various levels.

• Direct and impactful communication style.

• Ability to establish strong working relationships with colleagues, management, and stakeholders.

🏝️ Benefits

• Access to state-of-the-art facilities that deliver high-quality products and services.

• A flexible working environment that encourages a healthy work-life balance.

• A diverse and inclusive workplace culture.

• Employee Development Program to foster growth.

• Industry-leading, in-house corporate training available throughout the year.

• Competitive salary package.

• Generous vacation entitlement.

• Wellness Program offering 5 paid days off for personal well-being.

• Paid sick days.

• Comprehensive benefits package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.

• Employee & Family Assistance Program.

• RRSP Matching Program.