Bilingual Patient Access Liaison

This is a fully remote position, open to applicants in Kansas, +3 more states.

📋 Description

• Assist patients in obtaining treatment by educating both the patient and office staff about payer access and insurance processes, including specific requirements for authorization from payers.

• Help patients and office staff discover healthcare options that are closer to their residence as well as alternatives for home dosing.

• Skillfully navigate office and site of care personnel to identify the right individuals who can assist the patient with coverage and access needs.

• Educate on affordability assistance options, including copay assistance, patient assistance programs (PAP), and other alternative resources.

• Offer non-medical educational support, outlining what to expect when starting therapy.

• Prepare patients and assist in coordinating their subsequent appointments and treatments.

• Build trusted relationships with patients and caregivers through engagement via phone, text, email, virtual meetings, or in-person interactions.

• Follow a structured educational and support program to help patients on therapy to enhance adherence to prescribed treatments.

• Provide proactive education to larger centers, community prescribers, and sites of care regarding product procurement options and related billing and coding requirements for products and professional services.

• Adhere to compliance within the Krystal patient CRM/Workflow system to document case progress, complete assigned tasks, and manage overall case management functions in line with PAL responsibilities.

• Perform other duties as assigned.

⛳️ Requirements

• A BS/BA degree is required.

• A minimum of 5 years of experience (Field-Based Preferred) in patient services, field reimbursement, biopharma sales, or account management is required, with at least 1 year of direct experience working with patients and families providing education and access support.

• Must be bilingual in both English and Spanish.

• Possess a scientific background and the capability to learn about product and disease information.

• Experience in orphan or rare diseases while working directly with patients or caregivers is preferred.

• Familiarity with HIPAA guidelines and FDA regulations is essential.

• Willingness to travel between 30% to 50% of the time.

• Capable of managing challenging patient cases and overcoming obstacles.

• Ability to collaborate effectively in a team environment and manage communications while providing leadership to internal team members, specialty pharmacy partners, and field sales.

• Must be able to respond promptly, when necessary (within 24 hours), to avoid interruptions in treatment.

• Prior experience with Patient Journey Navigator (PJN) is preferred for patient services and case management workflow.

🏝️ Benefits

• Equity / Stock Options

• Medical and Prescription Drug Coverage

• Dental and Vision Insurance

• Short and Long-Term Disability Insurance

• 401(k) With Company Match

• Paid Holidays

• Paid Time Off

• Flexible Spending Accounts (Health Care & Dependent Care)

• Employee Assistance Program & Benefits Concierge App

• AD&D and Life Insurance

• Wellness Rewards Program