Bilingual Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate appointments with healthcare providers, patients, referring physicians, and facilities across various states.

• Schedule, reschedule, and accurately cancel both initial and follow-up appointments.

• Deliver warm, friendly, and exceptional customer service.

• Provide information regarding services to physicians and callers.

• Respond promptly to requests from patients, providers, and team members.

• Maintain and update patient information while staying informed about insurance protocols.

• Assess insurance benefits using eligibility systems, online platforms, and phone inquiries.

• Clarify insurance coverage and financial responsibilities to patients and guarantors.

• Address billing inquiries, collect out-of-pocket payments, and accurately process payments.

• Communicate insurance-related issues and collaborate with billing teams to resolve coverage discrepancies.

• Maintain insurance panels effectively.

• Secure approval for schedule adjustments or cancellations.

• Achieve goals and objectives set by management.

• Elevate issues to management as necessary.

• Perform additional duties based on patient requirements.

• Comply with quality and productivity standards.

⛳️ Requirements

• Must be bilingual in Spanish.

• Experience with insurance eligibility is essential.

• Strong attention to detail is required.

• Excellent organizational skills.

• Ability to multitask and prioritize effectively.

• Capacity to collaborate well in a team-oriented environment.

• Availability Monday–Thursday from 12:00pm–8:00pm EST.

• Availability on Fridays from 11:00am–7:00pm EST.

🏝️ Benefits

• Eligible for benefits.

• Protections under equal employment opportunity regulations.