Bilingual Medical Virtual Assistant, Spanish – English

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage all incoming and outgoing calls in both Spanish and English.

• Oversee email communications and client correspondence.

• Independently implement and adhere to a comprehensive 20-step SOP workflow, which includes appointment scheduling, session documentation, verification processes, and management of client data/patient records.

• Administer billing and invoicing tasks.

• Provide general administrative and operational assistance.

EHR Systems / Tools Used:

• Passage Health (primary EHR)

• Microsoft systems

• RingCentral (phone system)

⛳️ Requirements

• At least 1 year of experience in a remote healthcare or medical administrative position.

• Demonstrated experience in insurance verification tasks is advantageous.

• Proven background in appointment scheduling and patient coordination.

• Experience in providing billing support is a plus.

• High proficiency in both Spanish and English (spoken and written).

• Experience managing high-volume calls in a professional manner.

• Strong attention to detail, especially in clinical documentation.

• Proven capability to adhere to detailed SOPs and work autonomously with minimal oversight.

• Comfortable in a fast-paced work environment.

• Self-directed learner.

• Must be proficient in clear spoken and written English & Spanish.

• Relevant work experience is required.

• Ability to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding is mandatory.

• Availability for video meetings with the camera on when necessary.

• Reliable laptop or desktop computer is essential.

• High-speed internet connection (minimum 10 Mbps) is required.

• Noise-canceling headset is necessary.

• Webcam for virtual meetings is required.

• A quiet and professional work environment is needed.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class assistance for inquiries, guidance, contract-related matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to equip you to handle PHI confidently for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be approved by your client. Paid time off is optional and only available if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.