Bilingual Medical Virtual Assistant – Dental

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally handle and respond to a large volume of incoming patient calls.

• Act as a welcoming and informed first point of contact for patients.

• Address patient inquiries and direct them to the appropriate channels.

• Manage patient communications via the Weave phone and communication platform.

• Schedule, confirm, and modify patient appointments as needed.

• Keep an organized and efficient appointment schedule.

• Conduct follow-ups with patients regarding their appointments and treatment plans.

• Assist in minimizing scheduling gaps and ensure follow-ups are completed appropriately.

• Adhere to practice-specific scripts, workflows, and scheduling protocols.

• Confirm patient insurance eligibility and benefits, mainly through Delta Dental.

• Review pertinent insurance details prior to patient appointments.

• Prepare treatment plans that include detailed fee structures and patient cost breakdowns.

• Clearly and professionally communicate financial information related to treatment.

• Collect patient co-payments in accordance with practice guidelines.

• Create and submit insurance claims, coordinating with the external billing service.

• Liaise with the practice's billing company for claim processing and follow-ups.

• Ensure accurate documentation related to insurance and billing.

• Follow up on outstanding information to facilitate efficient claim processing.

• Maintain precise and organized patient information within Dentrix.

• Provide general administrative support at the front desk.

• Complete documentation and administrative tasks related to patients.

• Follow the practice's tailored workflows, scripts, policies, and procedures.

• Assist with additional administrative duties as required.

⛳️ Requirements

• Proficiency in both English and Spanish is essential.

• Outstanding verbal and written communication abilities in both languages.

• Comfortable and confident when communicating with patients over the phone.

• Relevant experience in dental, healthcare, or administrative roles.

• Strong preference for candidates with dental or healthcare administrative experience.

• Highly desirable experience in a patient-facing role within a dental or medical office.

• Preferred experience supporting a dental or healthcare practice based in the U.S.

• Experience in managing appointment scheduling, confirmations, rescheduling, and follow-ups.

• Ability to handle a high volume of calls and appointments effectively.

• Experience with verifying insurance eligibility and benefits.

• Comfortable navigating insurance portals and assessing patient coverage.

• Experience in preparing or assisting with treatment plans and patient cost breakdowns.

• Comfortable discussing patient financial responsibilities and collecting co-payments.

• Strongly preferred experience in creating insurance claims and working with billing teams.

• Familiarity with Dentrix is highly preferred.

• Knowledge of Delta Dental and Weave is a significant advantage.

• Tech-savvy, quick to learn, and adaptable to customized systems and workflows.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Required to be available for video meetings with the camera on as needed.

• Must have a reliable laptop or desktop computer.

• Stable high-speed internet connection of at least 25 Mbps is necessary.

• A noise-canceling headset is required.

• A working webcam is essential.

• Must have a quiet and professional workspace.

• Availability from Monday to Friday, 8:30 AM to 5:30 PM Pacific Daylight Time is required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• Comprehensive HIPAA & Cybersecurity Training + Certification (Provided).

• Training for Top 1% VA Performance.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Optional contractor perks and client-approved allowances.