Bilingual Medical Virtual Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage the scheduling of appointments, confirmations, and reminders through phone, text, or email.

• Oversee patient intake and front desk communications, ensuring a seamless onboarding process and effective client interaction.

• Keep accurate and confidential patient records and files up to date.

• Assist with insurance verification, pre-authorizations, and billing coordination, including following up on claims as necessary.

• Act as the primary contact for patient outreach and follow-ups with families or guardians.

• Use telehealth platforms to facilitate session coordination and troubleshoot any issues.

• Professionally and courteously answer inbound calls in a bilingual manner.

• Prioritize and efficiently respond to emails, texts, and client inquiries.

• Ensure effective and compassionate communication with clients and their families.

• Lead outreach initiatives via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers.

⛳️ Requirements

• Proficiency in both spoken and written English and Spanish is essential.

• Previous experience in a healthcare environment or with ABA therapy is desirable, but not mandatory.

• Comfortable navigating insurance processes, including pre-authorizations and verifications.

• Strong communication and interpersonal skills, with the ability to speak confidently with clients and providers.

• Familiarity with Google Workspace (Docs, Sheets, Calendar, Gmail) and telehealth platforms.

• Experience with or a willingness to learn Central Reach is preferred.

• Familiarity with managing social media accounts for a business or practice.

• Background in content planning or digital marketing, even at a basic level.

• Understanding of HIPAA regulations and confidentiality standards.

• Must demonstrate proficiency in clear English communication, both spoken and written.

• Relevant work experience is required.

• Ability to submit an NBI clearance and/or Local Police Clearance background check prior to onboarding is mandatory.

• Must be available for video meetings with the camera on when necessary.

• Device: Reliable laptop or desktop computer is required.

• Internet: High-speed connection (minimum 25 Mbps) is necessary.

• Audio: A noise-canceling headset is required.

• Video: A webcam for virtual meetings is necessary.

• Workspace: Must have a quiet, professional environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-notch support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be requested to enhance privacy and security for tasks related to clients.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to elevate your performance as a VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client's needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you excel.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.