Bilingual Medical Scribe, Patient Support Virtual Assistant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Precisely document patient visits and medical notes.

• Assist healthcare providers with comprehensive medical documentation.

• Ensure the completeness and accuracy of patient records.

• Aid in the preparation of SOAP notes and clinical documentation workflows.

• Lessen the documentation workload on medical assistants.

• Professionally manage inbound and outbound patient calls.

• Support patient communication and follow-up efforts.

• Assist with the administrative coordination related to patient care.

• Provide support for patient triage activities.

• Help appropriately route patient concerns.

• Facilitate clinic administrative workflows and documentation tasks.

⛳️ Requirements

• Extensive experience in medical scribing is REQUIRED.

• A background in the healthcare industry is necessary.

• Experience in pain management is preferred.

• Proficiency in both Spanish and English is mandatory.

• Required Skills: Medical Scribing & Documentation.

• Strong experience with medical documentation workflows is essential.

• Familiarity with SOAP note formatting is preferred.

• Ability to accurately capture complete patient information.

• Healthcare Knowledge.

• Understanding of medical terminology and clinical workflows.

• Comfortable providing support for patient triage and documentation tasks.

• Technical Skills.

• Experience with Athena Health or similar EHR systems is required.

• Familiarity with insurance verification systems such as Availity is advantageous.

• Communication Skills.

• Fluency in both Spanish and English is essential.

• Professional skills in patient communication.

• Strong phone etiquette and ability to interact effectively with patients.

• Work Style & Personality.

• Must be detail-oriented and organized.

• Self-motivated and dependable.

• Capable of working independently with minimal supervision.

• Adaptable and able to quickly integrate into existing workflows.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract-related issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Gain access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to elevate you as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to client needs and scheduling.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and contingent upon client offerings.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you excel in your role.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or additional hours based on your performance.