Bilingual Medical Receptionist

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Manage incoming and outgoing phone calls, emails, and messages from patients.

• Provide professional assistance to patients, healthcare providers, and staff.

• Deliver outstanding customer service while ensuring patient confidentiality.

• Schedule, reschedule, and confirm appointments for patients.

• Organize provider calendars and daily schedules effectively.

• Address appointment-related inquiries and follow-up communications for patients.

• Verify insurance eligibility and benefits for patients.

• Maintain and update patient demographic information in EMR/EHR systems.

• Ensure patient records are accurate and well-organized.

• Support daily administrative tasks for healthcare providers.

• Maintain reports, databases, and other administrative documentation.

• Assist with special projects and additional administrative duties as needed.

• Collaborate with healthcare teams to enhance office operations efficiently.

⛳️ Requirements

• Minimum of 1 year of experience in supporting U.S. healthcare accounts via a medical practice, BPO, CPO, or freelance healthcare environment.

• Advanced bilingual skills in English and Spanish (both written and verbal).

• Neutral or minimal English accent with exceptional verbal communication abilities.

• Experience working with EMR/EHR systems.

• Familiarity with insurance eligibility verification processes.

• Strong skills in Microsoft Office and Google Workspace.

• Excellent organizational, multitasking, and time management capabilities.

• Ability to work independently in a remote setting.

• Comfortable engaging directly with patients in a dynamic healthcare environment.

• Degree or coursework in an Allied Health field is preferred.

• Experience in supporting U.S. physicians or medical practices is preferred.

🏝️ Benefits

• Opportunity to work fully remotely.

• Competitive hourly pay rate.

• Join a rapidly growing organization that supports healthcare providers throughout the United States.

• Receive ongoing training and opportunities for professional development.

• Collaborate with experienced healthcare teams across various specialties.

• Long-term career advancement opportunities within the healthcare sector.