Bilingual Medical Receptionist

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Manage incoming and outgoing phone calls, emails, and patient communications.

• Provide professional assistance to patients, healthcare providers, and staff.

• Offer outstanding customer service while ensuring patient confidentiality.

• Organize, modify, and confirm patient appointments.

• Coordinate the schedules of providers and manage daily calendars.

• Support patients with inquiries related to appointments and follow-up messages.

• Confirm patient insurance eligibility and benefits.

• Keep patient demographic information current within EMR/EHR systems.

• Ensure patient records are precise and well-organized.

• Facilitate daily administrative tasks for healthcare providers.

• Maintain reports, databases, and administrative records.

• Assist with special projects and additional administrative duties.

• Work collaboratively with healthcare teams to promote efficient office operations.

⛳️ Requirements

• A minimum of 1 year of experience supporting U.S. healthcare accounts in a medical practice, BPO, CPO, or freelance healthcare setting.

• Advanced bilingual proficiency in both English and Spanish (written and spoken).

• Possess a neutral or minimal English accent, complemented by excellent verbal communication skills.

• Familiarity with EMR/EHR systems.

• Prior experience in verifying insurance eligibility.

• Strong skills in Microsoft Office and Google Workspace.

• Exceptional organizational, multitasking, and time management abilities.

• Capability to work independently in a remote setting.

• Comfortable engaging directly with patients in a dynamic healthcare environment.

🏝️ Benefits

• Fully remote opportunity

• Competitive hourly compensation

• Ongoing training and professional development

• Long-term career growth opportunities